How Long Will My Order Take To Send?
We strive to get your order to you as quickly as possible – but please allow up to 14 days (plus whatever delivery timescale you chose), so please do bear that timescale in mind when ordering! It really is dependent on the time of year – growing season, ie, February to October, is the time of year when people’s thoughts turn to sowing seeds and the garden, so we are inundated with orders! It is also very much dependent on what you have ordered – many of our products need to be personalised and this takes longer than off-the-shelf items such as paper. That said, we can often accommodate short-notice orders – please contact us if you need your order as a matter of urgency (please see below section on urgent orders).
Please note that we do not send out orders on Saturdays, Sundays or Bank Holidays. If day 13 or 14 since you placed your order falls on a weekend or Bank Holiday, your order will be sent the next working day.
PLEASE READ CAREFULLY OUR DELIVERY OPTIONS INFORMATION BELOW – we know, it does seem rather long and tedious (yawn), but it will explain a lot and save any annoyance later if you don’t get delivery when you expect it!
First Class Delivery
This delivery option will be shown if it is available for the quantity you have ordered and weight. If this option does not appear then DHL or Special Delivery are the most relevant options for the value and weight of your order. Please note – first class delivery is not guaranteed for delivery next day and can take a few days to arrive. If you need your order urgently, please see our URGENT ORDERS section below.
Urgent Orders or orders with a need-by date
If you require your order the day after you place it or you need it by a particular imminent date PLEASE PHONE US! We can then advise if next day delivery is possible (if you want a quote ofr that option) or we can make sure we can meet your imminent deadline. PLEASE DO NOT PUT ANY URGENT DELIVERY INFO IN THE COMMENTS SECTION OF YOUR ORDER AS THEY WON’T BE SEEN UNTIL THE ORDER IS OPENED!
We also offer free delivery on orders over £85 (how jolly kind of us!) Free delivery applies once your order has reached £85 before postage is added – yippee! This is a second class Royal Mail postal service so will take a good few days to get to you, maybe as long as a week, and is not trackable.
Please note – this does not apply to larger orders that are placed via email and require DHL delivery. Delivery cost will be advised as dependent on weight.
Delay, Loss Or Damage
Please let us know immediately of any damage or delay caused with the delivery of your order, so that we can start a prompt claims process with Royal Mail. Once parcels leave us they are at the mercy of Royal Mail and we have no control over their tender care so please do not get cross with us if delays happen – we are sensitive souls and do our best to get your order to you on time!
If you have advised us of somewhere safe to leave your order, we cannot be held responsible if it goes missing or gets ruined by the weather after delivery, so please make sure the place you specify is safe and out of rain and snow! We will not refund orders that go missing after delivery has been made or have been left exposed to all that the weather can throw at them if they have been left in the safe place you suggested.
When your order is completed you will be emailed to say it is done and on its way. If you chose the tracked and signed option, the delivery company too will email you to advise of a delivery date. If a parcel is returned to us because the customer was not in to sign for it (3 delivery attempts will be made), or a card was left and the customer did not rearrange delivery or pick up, there will be a further re-delivery cost to be paid.
Unfortunately we do not send orders internationally and, at the moment, we also cannot send seeds to Northern Ireland.