Please read our terms carefully and print off a copy for your future reference.
Wildflower Favours website is owned and operated by Wildflower Favours Ltd, company number 6807584. If you have any queries about these Terms and Conditions or if you have any complaints regarding our website, please contact us at firstname.lastname@example.org
The contract between us
We must receive payment of the whole price of the goods you order before your order can be accepted. Payment of the price of the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are despatched. Only at this point is a legally binding contract created.
To enable us to process your order, you will need to provide us with an email address. We will notify you by email as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.
Ordering on our website is straightforward. Choose the item(s) you would like and enter quantities. When you have finished shopping, click on your cart and go to checkout. This will take you to a secure area (look for the green padlock) where you can enter your personal details. Once you have entered these details and chosen your payment method, you will be taken to the correct payment portal – Paypal’s secure website if you are paying via Paypal; or Global Payments’ secure terminal if you are paying by credit or debit card. These payment portals are secure and use encryption. We do not see or have access to any of your financial details once you are transferred to Paypal or Global Payments, and any issues whilst on their website we will not be able to help with. We are a PCI-compliant business and are annually checked by Securitymetrics. When you have placed an order with us you will receive an automated email from us confirming your order and its details. You will also receive an email confirming payment – this will come from either Paypal or Global Payments, depending on the payment option you chose.
Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Wildflower Favours Ltd. Any use of this website and its contents, including copying them or storing them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may, however, post photos or product details on social media or if including our products in a blog post. Please let us know if you do, we would love to see the photos and share!
Accuracy of content
We have strived to get our product photos as accurate as possible but please bear in mind that different monitors show colours differently. Our product descriptions are accurate to the best of our knowledge. Occasionally a product may go out of stock before we have had the chance to remove it from the website. If this happens, we will email you with alternatives or you may request a refund.
Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Prices include VAT at the current rate of 20%. Our VAT registration number is 143427428.
We will take payment upon receipt of your order from your debit or credit card, or your Paypal account via the online shop. Orders are not sent until payment has been made, whether online or by invoice. This does not affect any other rights we may have.
Please read our our Delivery section as it has lots of important information you need to know! By agreeing to our Terms and Conditions you are also confirming that you have read our delivery details.
Delivery charges vary according to the type of goods ordered. Please note that we are only able to deliver to the United Kingdom (excluding, at the moment, Northern Ireland).
– Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/14) you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any personalised or made-to-order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. You cannot cancel your order if it is a bespoke, personalised, or made-to-order item.
– If you have received the goods before you cancel the contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract and we have already processed the order for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address as soon as possible and at your own cost and risk.
– Once you have notified us that you are cancelling the contract, and we have received the goods back or have received evidence that you have sent the goods back, we will refund you within 14 calendar days.
Personalised items cannot be returned as we are unable to sell them again. If work has not begun on your personalised order and you wish to cancel then we will refund the amount paid. If, however, work has already commenced on your order when you cancel, then we will not refund.
Please note – if you have approved a proof that has been sent by us for your approval, that is what will be printed. If after receiving that order you notice an error, then we will not rectify free of charge – you will have to order again. So please do check your proof carefully!
Cancellation by us – we reserve the right not to process your order if we have insufficient stock to deliver the items you ordered; we do not deliver to your area; or one or more of the goods ordered was listed at an incorrect price or an error in the pricing information received by us from our suppliers. If we do not process your order for any of these reasons we will notify you by email and will recredit any sums received as soon as possible and no later than 14 days.
Bespoke Orders Designed By Us
The design fee (if applicable) must be paid before work commences on your order. We will make any amendments to your design that you require, with no extra charge (unless you decide you want a complete redesign, in which case a further fee will be chargeable). We will keep a copy of your design on file and you agree that we may use it for marketing purposes to promote our designs in the future.
If there is a problem with the goods – Refunds and Returns
Please contact us by email with any complaints about your order – email@example.com. We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act (2015). If you wish to exercise your legal right to reject goods which don’t conform with the Act you must post them back to us and we will pay the return cost.
You have 30 days from placing your order to notify us of any issues. Any time after that, we will not refund or replace. You must contact us before returning your order if it is applicable for a refund.
Personalised orders – if there has been an error on your order that is our fault, we will replace free of charge. If the error is due to incorrect information received from the customer, there will be a new full order charge to replace. We will not refund items where the error is not our fault.
Unless agreed otherwise, if you do not receive the goods within 30 days of the date on which you ordered them and decide to cancel the order, we will refund you. We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from compying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control. Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to lost data, lost profits, lost revenues or business interruption.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable law, or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer, including legal rights relating to faulty and/or misdescribed goods.
By buying from Wildflower Favours Ltd and ticking the Ts & Cs box, you accept that seeds are not suitable for use by small children under 5 years of age unsupervised. The seeds are also not edible.
All seed packets are made to order, whether personalised or not, hence our potential wait time of 14 days to create your order during busy periods.
We reserve the right to change these terms and conditions from time to time.
This website, any content contained therein and in any contract brought into being as a result of usage of this website, are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Nothing in this Agreement is intended to, nor shall it confer rights onto a third party.
Website and its contents is copyright Wildflower Favours Ltd.