Please read our terms carefully and print off a copy for your future reference.

Wildflower Favours website is owned and operated by Wildflower Favours Ltd, company number 6807584.  If you have any queries about these Terms and Conditions or if you have any complaints regarding our website, please contact us at info@wildflower-favours.co.uk

The contract between us

We must receive payment of the whole price of the goods you order before your order can be accepted. Payment of the price of the goods represents and offer on your part to purchase the goods, which will be accepted by us only when the goods are despatched. Only at this point is a legally binding contract created.

To enable us to process your order, you will need to provide us with an email address. We will notify you by email as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

Ordering on our website is straightforward.  Choose the item(s) you would like and enter quantities.  When you have finished shopping, click on your cart and go to checkout.  This will take you to a secure area (look for the green padlock) where you can enter your personal details.  Once you have entered these details and chosen your payment method, you will be taken to the correct payment portal – Paypal’s secure website if you are paying via Paypal; or Worldpay’s secure terminal if you are paying by credit or debit card.  When you have placed an order with us you will receive an automated email from us confirming your order and its details.  You will also receive an email confirming payment – this will come from either Paypal or Worldpay, depending on the payment option you chose.  When we have received and opened your emailed order we will email a further confirmation and advise when you can expect delivery. You are able to correct errors on your order up to the point on which you click to submit it during the ordering process.

Ordering with us is secure and uses encryption.  We do not see any of your financial details once you are transferred to Paypal’s or Worldpay’s payment areas.  If you place an order over the phone we will take your card details and use Worldpay’s secure terminal to process the payment.  Your card details will then be destroyed by us.  We are regularly checked by Securitymetrics to ensure we are compliant with payment processing rules.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Wildflower Favours Ltd. Any use of this website and its contents, including copying them or storing them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

Accuracy of content

We have strived to get our product photos as accurate as possible but please bear in mind that different monitors show colours differently.  Our product descriptions are accurate to the best of our knowledge.  Occasionally a product may go out of stock before we have had the chance to remove it from the website.  If this happens, we will email you with alternatives or you may request a refund.

Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Prices

Prices include VAT at the current rate of 20%.  Vat is charged on overseas orders unless a valid VAT registration number is provided.  Our VAT registration number is 143427428.

Payment terms

We will take payment upon receipt of your order from your debit or credit card, or your Paypal account.We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

Delivery

Please read our our Delivery section as it has lots of important information you need to know!  By agreeing to our Terms and Conditions you are also confirming that you have read our delivery details.

Delivery charges vary according to the type of goods ordered. Please note that we are only able to deliver to the United Kingdom. If you are ordering from outside the UK, please contact us by email with your requirements and we will then advise a delivery cost.

We will deliver the goods to the address you specify for delivery in your order. Please advise if you would like the goods left somewhere safe if you are out when delivery is made. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed (unless sent by Royal Mail Special Delivery) and, therefore, time is not of the essence. We will aim to deliver your order within 2 weeks of ordering, on most occasions delivery will be much sooner. Orders which require personalisation or proof acceptance by you may take longer than 2 weeks to process, make and deliver. If delivery is delayed beyond this time we will contact you and either agree a mutually acceptable alternative date or offer you a full refund.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. If you choose to use your own courier for delivery then risk of damage or loss passes to you as soon as the goods are handed to the courier.

Cancellation rights

– Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/14) you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any personalised made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. You cannot cancel your order if it is a bespoke, personalised, made to order item.
– If you have received the goods before you cancel the contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract and we have already processed the order for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address as soon as possible and at your own cost and risk.
– Once you have notified us that you are cancelling the contract, and we have received the goods back or have received evidence that you have sent the goods back, we will refund you within 14 calendar days.

Personalised items cannot be returned as we are unable to sell them again.  However, if we have made an error in the personalisation of your order we will redo the order or refund you, whichever you prefer.  We will also pay the cost of returning the item and resending it again if redone.  Please contact us to let us know the issue with your order before returning it to us.  If work has not begun on your personalised order and you wish to cancel then we will refund the amount paid.  If, however, work has already commenced on your order when you cancel, then we will not refund.

Please note – if you have approved a proof that has been sent by us for your approval, that is what will be printed.  If after receiving that order you notice an error, then we will not rectify free of charge.  So please do check your proof carefully!

Cancellation by us – we reserve the right not to process your order if we have insufficient stock to deliver the items you ordered; we do not deliver to your area; or one or more of the goods ordered was listed at an incorrect price or an error in the pricing information received by us from our suppliers. If we do not process your order for any of these reasons we will notify you by email and will recredit any sums received as soon as possible and no later than 14 days.

 

Bespoke Orders Designed By Us

The design fee must be paid before work commences on your order. We will make any amendments to your design that you require, with no extra charge (unless you decide you want a complete redesign, in which case a further fee will be chargeable). We will keep a copy of your design on file and you agree that we may use it for marketing purposes to promote our designs in the future.

If there is a problem with the goods

Please contact us by email with any complaints about your order – info@wildflower-favours.co.uk. We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act (2015). If you wish to exercise your legal right to reject goods which don’t conform with the Act you must post them back to us and we will pay the return cost. If there has been an error on our part in your bespoke order please let us know immediately and we will either rectify or refund you.

Liability

Unless agreed otherwise, if you do not receive the goods within 30 days of the date on which you ordered them and decide to cancel the order, we will refund you. We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from compying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control. Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to lost data, lost profits, lost revenues or business interruption.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits, to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable law, or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer, including legal rights relating to faulty and/or misdescribed goods.

Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

Special Terms

By buying from Wildflower Favours Ltd you accept that, with regard to seed paper, some printers may not accept the paper or may be damaged by the paper.  You use the paper at your own risk and we accept no liability for any damage caused to printers.  It is recommended not to use the paper in lithoprinters or laser printers, but some inkjets can be used.  As we have not used every inkjet on offer we cannot comment on which inkjets the paper will be compatible with although we use use two Canon inkjets with a rear paper feed.

Please note that seed paper and seeds are not suitable for use by small children under 5 years of age.  The seeds are also not edible.

 

We reserve the right to change these terms and conditions from time to time.

This website, any content contained therein and in any contract brought into being as a result of usage of this website, are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Nothing in this Agreement is intended to, nor shall it confer rights onto a third party.

Website and its contents is copyright 2016 Wildflower Favours Ltd.