Wildflower Favours Ltd is committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Just so you know, we will only use information provided by yourselves in accordance with the Data Protection Act 1998. All personal details submitted to Wildflower Favours will not be disclosed to any other party. We only keep name and address details of customers (no bank details)  and these details are private to ourselves and not released to anybody else.  We will never email you with offers or other marketing unless you have opted in to receiving our newsletter.  If you have opted in you can easily opt out again if you no longer wish to receive emails from us.

Use and Collection of Personal Information

In general, you can visit our site without telling us who you are and without revealing any information about yourself.  If, however, you use our site to order from, you will need to register and you will be asked to provide certain information, such as your contact details.  This data will be stored on our computer or otherwise.

We may use this information to register you with our website and administer it, and for analysis purposes, for example, marketing, product analysis, to enable us to review and improve our service and products.  Please let us know if you do not wish us to use your data in this way.

Cookies

Cookies are small text files placed on your computer hard drive by websites that you visit. They save and retrieve pieces of information about your visit, for example, how you entered the site, how you navigated through it and what information was of interest to you. This means that when you revisit a website it can give you tailored options based on the information it stored about your last visit. This information is in an anonymous form.

If you are uncomfortable about the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on to your computer. You can also delete any cookies that are stored on your computer’s hard drive.  However, please be aware that if you do delete and block cookies  from our website, parts of the site will not then work.  This is because some of the cookies we use are essential for parts of our website to operate.  Likewise, you may not be able to use some products and services on other websites without cookies.

If you do not wish to accept cookies from our website, please leave the site and then delete or block all cookies from this site.

Security

We endeavour to take all reasonable steps to protect your personal information.  However, we cannot guarantee the security of any data you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Financial Information

Payments made online are processed via Paypal (if you opt for that payment method) or WorldPay (if you pay by card), using secure encryption. PLEASE NOTE, YOU DO NOT NEED A WORLDPAY ACCOUNT TO PAY BY CARD – Worldpay are our payment processors for card payments. Wildflower Favours has no access to customer credit/debit card details when payment is made this way. For payments made over the telephone, we do not keep customer bank details after their payment has been processed – such information is destroyed once we have processed the payment via Worldpay.   All credit/debit card payments are processed through the WorldPay secure server, although you can also opt to pay via credit/debit card with the Paypal paymenbt option.  Payment details on your bank statement will show as Wildflower Favours Ltd.

We are also regularly scanned by Securitymetrics for any breaches in our online security. This is compulsory and required by our bank. For your peace of mind we are compliant with all issues tested.  We also have an SSL certificate for added security.