We strive to get your order to you as quickly as possible – and we have set ourselves a deadline of no more than14 days plus delivery time, so please bear that timescale in mind when ordering! It really is dependent on the time of year – wedding season, ie, February to September, sees us inundated with orders! That said, we can often accommodate short-notice orders – please contact us if you need your order as a matter of urgency (please see below section on urgent orders).
All seed packets are made to order, we do not carry stock of any designs – so you can be sure you are getting the freshest seeds we have and not seed packets that have been lurking in a store room for ages!
Please do not advise any delivery requirements during checkout – orders are opened in order of receipt so we won’t see that note until we get to your order, and by then it may be too late!
Businesses and bulk orders – If you are a business customer ordering a large quantity, we can advise delivery timescales when you order, based on the quantity you are ordering.
Please see Delivery Information for more info.
A PDF/PNG file to the exact size of the seed packet (9 x 12 cm) is required, with no trim marks, bleed etc. Word documents are also acceptable.
Please leave a blank area of at least 3.5 cm from the top of the back of the packet to allow for the flap, which cannot be printed on. If you provide artwork with no design for the back, we will print just the front, unless you ask us to add standard sowing instructions on the back.
Please avoid big areas of colour.
Please add the text “Packed on” somewhere on the packet. We will advise you of the packing date to fill in when we know when we will be packing your order. You may also have to include a Lot Number, depending on the seed type you choose.
Please email us for more detailed info if you need it – info@wildflower-favours.co.uk.
Please PROOF-READ your design! We will print what you send over and cannot be held responsible for any mistakes included in your proof.
Generally, all of our seed packets come with a specified seed type. However, if you like a partcular design but would prefer different seeds, please do ask, it may be possible. We carry some seed species all the time, others have to be ordered in. It may, however, be that some seeds species will increase the seed packet cost but please do enquire.
It is always worth asking (email or phone) if you need your order urgently. If we can fit it in to a deadline not within our 14 day general timescale, we most definitely will!
Most of our seed packet designs can be amended text-wise or have a logo added – please do ask!
We use Global Payments or Paypal to process payments. You will be transferred to their websites to pay once you have chosen your payment method. We do not see any of your payment details. We are also obliged to be compliant with Payment Industry Card Data Security Standard (PCI DSS), which is monitored by Securitymetrics.
It is a requirement for most seed suppliers to be registered with APHA (DEFRA) and to keep records of certain seeds supplied. Although most of the seeds we supply are not in this category and we are not classed as seed growers or bulk suppliers of agricultural or ornamental seeds, some bespoke orders occasionally include such seeds. We did not necessarily have to be registered with APHA but we felt it would inspire confidence in our customers that we supply seeds that are UK compliant and fully traceable. Our wildflower seed supplier is also registered and has yearly visits from APHA to ensure correct record-keeping, traceability and compliance.
The quick answer is “no”. All photographs and illustrations are our own and not available for use. Charity product photographs are copyrighted to the charity concerned and must not be reproduced without their permission.
However, if you would like to use one of our product photos, please do email to see if that is possible.
